Anyone here in little old Burbank like great customer service? If you raised your hand, that probably means you like being appreciated and understood. There has been a lot to read lately about large companies forking out huge amounts of money to improve there customer relations. And yet, I just read another article that reported the results of a recent survey, revealing that overall most of us are unhappy with a general decline in customer service.

One power company on the East Coast had spent hundreds of thousands of dollars supposedly improving its customer service, only to be criticized heavily when a major storm caused more outages then ever before and they were unable to get electricity back to many customer in reasonable time. It makes me wonder what it means when a company announces spending a lot to remodel its customer service.

I have my own criteria, a shortened version of the 10 commandments for good customer service. I look for a business that:

When I needed an electrician in Burbank a while back, I started with your basic internet search for Electrician Burbank CA – or something like that. I did my research, read all about various electricians in Burbank, their companies and a lot of testimonials. I chose an established company called The Electric Connection. Sometimes you just have to dive in and keep your fingers crossed.

The next day, I was pleased to greet a professional looking Burbank electrician, equipped with his electrical tools, at my front door, right on time. That is always a good sign. He presented me a bit later with a very reasonable electrical bid that included a whole house surge protector, an electrical panel upgrade, some new outlets, an attic fan installation and new custom lighting in my kitchen. I could tell through our interaction he was my kind of electrical service person, the kind that uses common sense. Check off #3.

All the electrical work was done by the end of the day. I love my new kitchen lights and I now have the peace of mind that comes with having a total power surge protection, not to mention all of other great electrical installations he did for me. Next month I will have my sensible Burbank electrician return to have some of our electrical outlets replaced and a ceiling fan installed. I can truly say they deliver more than they promise. You can check off # 1 and 2.

Oh, and yes you can check off #4. The day following the work being completed, I received a call from the office to make sure I was pleased with the work, and to tell me how much my business was appreciated. Give another check for # 3 as well. Sometimes I think really big electrical contracting companies would benefit by observing those common sense activities performed by smaller dedicated electrical services businesses in order to witness just how simple good customer service is. Something tells me they are making it way too complex. No more looking for “electrician, Burbank” at my house now that I’ve found The Electric Connection. Four or five well deserved check marks makes me loyal for life!

Click here to visit our website.

Skip all the site hopping and countless hours in department stores; finding the perfect gift doesn’t have to be a hassle. We’ve put together a list of the best LED Christmas gifts for mom, dad, brother, sister, and any friend or family member. From custom-printed LED panel lights to rechargeable LED flashlights—we’ve got a great mix of LED lighting products that are sure to be a hit.

This LED strip light kit is great for cabinet lighting, under-cabinet lighting, cove lighting, bookshelf lighting, and any other hard-to-light space. The weatherproof kit comes with everything needed for installation: a 16 1/2″ plug-and-play LED light strip, push-button dimmer, remote, UL-Listed 12V power supply, and connection accessories. Designed to last 30,000 hours, the LED light strip is available in cool white, natural white, or warm white colors.

Perfect for students or late-night workaholics, this long-lasting LED desk lamp offers a lot in the way of customization. Four dimming levels (up to 170 lumens) are available at the tap of its touch-activated button, and the sleek LED lamp is fully adjustable for the perfect amount of light right where it’s needed.

This REDLINE® RC™ Rechargeable LED Flashlight is a gift that keeps on giving. Powered by a lithium-ion battery, the compact flashlight emits up to nine hours of powerful illumination, and its MagDock magnetic docking station provides a full charge in just two hours. Four different light intensities are available along with a strobe mode and 4x adjustable zoom. This durable little light is water and impact resistant with a non-slip grip, magnetic base, and an attached lanyard.

If you have questions, don’t hesitate to call us toll free at 866-590-3533. Our customer service and technical support teams are available from 8:30 a.m. to 8 p.m. CDT Monday-Thursday and 8:30 a.m. to 4 p.m. CDT on Friday.

Modern demands for electricity often exceed what the original builders of your home envisioned. It’s not unusual for older rooms, even kitchens, to have just one or two electric outlets, but that can put an unsafe strain on your wiring system.

In addition, older homes (those 50 years or older) may have outdated aluminum and/or knob and tube wiring. If you frequently trip the circuit breakers in your home and/or notice discoloring around the outlets, this could be a sign that your wiring needs to be replaced. Old wiring is nothing to ignore. More than 26,000 residential fires are caused by electrical system failures each year.

If you suspect the wiring in your home may need updating, you are likely wondering about the cost to rewire a house. According to Angie’s List, the average cost of rewiring a 1,500 to 3,000-square foot home ranges from $8,000 to $15,000. The good news is that this is a one-time expense. Unlike replacing your roof or heating system, it’s extremely unlikely you’ll need to replace the wiring again for as long as you live in the house.

There are many factors that contribute to the cost to rewire a home in the Maryland, Northern Virginia, and Washington, DC areas. They include:

At Kolb Electric, we understand that the cost to rewire a house can be substantial. That’s why we take the time to answer all of your questions and address your concerns before we ever start work on the project. We’ve been helping Maryland, Northern Virginia, and Washington, DC area homeowners with their electrical needs for more than 20 years, and our team of licensed electricians are some of the best and well-trained in the region.

To learn more about rewiring your home and/or to schedule an appointment in the DC area, call us at 877 287-1179.

Proper lighting and positioning is a major factor in enhancing your brand image, building a customer base and increasing the sales of your retail store. A well-designed store is bound to generate higher sales than the one with an ordinary interior.

Shoppers these days are more knowledgeable and opinionated than ever before. There is a need for retailers to equip themselves with the right skills and tools to attract their attention and make shopping a memorable experience for them.

Upgrading the lights and positioning is one of the easiest ways to restore and enhance your store’s appeal, thereby making an impact on the sales.

The Retail Welcome

Your store’s exteriors and lighting systems are vital. This is the place making way to the store entrance. If your store is inside a shopping mall, then you might spend more on ads, signage and billboards, or else lighting should be the focus.

The proper outdoor lighting. Mostly, we tend to focus on name boards which are aesthetically designed with spotlights. But outside area should never be ignored.

The entrance of the store makes an emotional connection with a shopper. That’s where you showcase your products. Proper lighting and correct positioning can make all the difference here. Even an ordinary product can be made to look good when the lighting is spot on. This persuades the people who don’t intend to shop in the first place, enter your store.

Good lighting designers would strongly suggest using a variety of lighting intensities, colors, fixtures and placements to craft an impressive entrance.

Product Lighting

Right lighting at various areas within a retail store increases shoppers’ engagement with the products. Different lighting caters to different products which could be dissimilar in shape, size, texture, pattern and color.

The lighting needs to be in tune with the products that your brand sells, so at the time of testing, customers can closely experience the appearance and usefulness of the products they want to purchase. For example in a clothing store, the color of lighting often makes a garment look different in terms of shade and tone.

Lighting for walls and decorative stuff in your store should never take precedence over product lighting. You are there to sell your products and not murals or ceilings. A retail store for interior items is an exception.

Light boxes can enhance the appearance of your top products and special items. Since shoppers are naturally drawn to striking and unique displays, these items gain instant visibility. This makes it a great opportunity to showcase the best sellers, higher margin items, or even items you simply wish to sell faster.

Lighting the Fitting Rooms

Proper illumination within the fitting or trial rooms ensures an easy selection and product check for shoppers.

Make sure that the colors, quality, and fit are clearly visible. Smart lighting with careful use of mirrors and cabinets makes a product look better when tried on.

Customer Experience is Paramount – Some Tips

Right lighting and positioning is only one of the parameters among others that define sales strategies but mostly, it is overlooked by retailers.

Store owners and retailers must find out a way to measure if the store lighting is making an impact to their footfalls and sales. The results would certainly convince them revive the entire store from lighting perspective.